Terms of Service

OVERVIEW

Welcome to Velnovira.

Throughout these Terms of Service, the terms “Velnovira,” “we,” “our,” and “us” refer to Velnovira. We operate this online store and its related website, together with the information, materials, features, resources, products, and services made available through it. These are collectively referred to as the “Services.”

Our online store is hosted and supported by Shopify, which provides the e-commerce infrastructure and technology that enables us to make the Services available to customers.

These Terms of Service, together with any policies, notices, or documents incorporated by reference, set out the rules governing your access to and use of the Services. They also describe the respective rights and obligations of Velnovira and every user of the Services.

Please read these Terms carefully before accessing or using our website. They contain important legal provisions, including exclusions of warranties, limitations of liability, and requirements relating to disputes.

By visiting, browsing, accessing, interacting with, purchasing through, or otherwise using any portion of the Services, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must stop using the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By agreeing to these Terms, you represent that you have reached the legal age of majority in the state, province, country, or other jurisdiction in which you live. You also confirm that you have authorized any minor dependents under your care to access the Services through devices that you own, purchase, supervise, or control.

Certain features of the Services, including browsing our store and completing a purchase, may require you to provide information such as your email address, billing information, shipping details, or payment information.

You represent and warrant that all information you provide is accurate, complete, current, and lawfully submitted. You further confirm that you have all necessary permissions and rights required to provide that information.

You are responsible for keeping your account username, password, login details, and other account credentials secure. Activity carried out through your account may be treated as activity performed by you.

You may not sell, transfer, assign, sublicense, or otherwise provide access to your account to another person without our prior authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

Velnovira makes reasonable efforts to display product descriptions, images, colors, specifications, characteristics, and other merchandise information as accurately as possible.

However, the appearance of a product may differ from what appears on your screen. Differences may result from your device, monitor settings, display calibration, screen resolution, brightness level, browser configuration, or other technical conditions.

We do not guarantee that a product’s color, appearance, quality, features, or other characteristics will exactly match the images displayed through the Services or satisfy every personal expectation.

Product descriptions, specifications, prices, promotions, and availability may be modified at any time without prior notice.

Velnovira may discontinue any product, limit available quantities, or restrict sales to particular customers, geographic locations, regions, or jurisdictions. These decisions may be made individually and at our discretion.

SECTION 3 — ORDER SUBMISSION AND ACCEPTANCE

Submitting an order through the Services constitutes an offer by you to purchase the products selected in your order.

Velnovira may accept, reject, limit, revise, or cancel an order for any lawful reason and at its discretion. Submission of an order does not automatically mean that the order has been accepted.

An order is considered accepted only after the applicable payment has been successfully processed and confirmation has been issued that the order has been approved.

You should carefully check all products, quantities, delivery details, contact information, and payment information before completing your purchase. After an order has been accepted or submitted for fulfillment, we may not be able to approve requests to modify or cancel it.

If we reject, revise, restrict, or cancel an order, we will make reasonable efforts to contact you using the email address, telephone number, billing information, or other details supplied during checkout.

Returns and exchanges are available only in accordance with the terms and requirements contained in our Refund Policy.

By completing a purchase, you confirm that the products are intended for your own personal or household use. Products purchased through the Services may not be acquired for unauthorized commercial resale, redistribution, or export.

SECTION 4 — PRICING, PROMOTIONS, AND BILLING

Product prices, discounts, promotional offers, and other pricing incentives may be changed, discontinued, or withdrawn at any time without prior notice.

The price charged for an item will generally be the price displayed and applicable at the time your order is submitted. The total purchase amount will normally be shown in the order confirmation provided to you.

Unless expressly stated otherwise, displayed prices do not include shipping costs, handling charges, sales taxes, customs duties, import fees, or other governmental charges that may apply.

Prices offered through Velnovira may differ from prices offered through physical retailers, third-party websites, marketplaces, resellers, or other sales channels.

From time to time, we may offer special promotions or limited offers subject to separate terms and conditions. If there is a conflict between the terms of a particular promotion and these Terms of Service, the promotion-specific terms will control with respect to that promotion.

You agree to provide accurate, complete, and current account, billing, payment, and purchase information in connection with every transaction.

You must promptly update relevant information, including your email address, payment card number, billing details, or card expiration date, so that we can process purchases and communicate with you when necessary.

By providing credit or debit card information, you represent and warrant that:

  1. The payment information you provide is genuine, accurate, and complete.

  2. You are legally authorized to use the applicable payment card.

  3. The card issuer will honor valid charges submitted in connection with your order.

  4. You will pay all applicable product prices, taxes, shipping fees, delivery costs, and handling charges.

SECTION 5 — SHIPPING, TRANSIT, AND DELIVERY

Any delivery date, dispatch estimate, or transit period displayed through the Services is provided for informational purposes only and does not constitute a guaranteed delivery date.

Velnovira is not responsible for delays caused by shipping carriers, customs inspections, border procedures, transportation disruptions, severe weather, labor interruptions, government actions, or other circumstances beyond our reasonable control.

Once merchandise has been transferred to the applicable shipping carrier, ownership of the products and the risk of loss may pass to you, subject to any consumer rights or legal protections that cannot lawfully be excluded.

SECTION 6 — OWNERSHIP AND INTELLECTUAL PROPERTY

The Services and all content made available through them are owned by or licensed to Velnovira, its affiliates, or its licensors.

Protected content may include, without limitation:

  • Trade names and trademarks

  • Logos and brand elements

  • Written content and product descriptions

  • Website layouts and page designs

  • Images, artwork, illustrations, and graphics

  • Customer reviews and product reviews

  • Video and audio content

  • Software-related components

  • The structure, selection, arrangement, and organization of website content

These materials may be protected by United States and international copyright, trademark, patent, and other intellectual property laws.

You are granted a limited right to access and use the Services solely for lawful, personal, and non-commercial purposes.

Unless Velnovira has provided prior written permission, you may not copy, reproduce, modify, publish, distribute, display, perform, transmit, store, download, create derivative works from, sell, or commercially exploit any protected materials made available through the Services.

Nothing in these Terms grants you any ownership interest, intellectual property license, or other right in any copyright, patent, trademark, trade name, or other proprietary right belonging to Velnovira, Shopify, or any other party, except for the limited rights expressly granted under these Terms.

Unauthorized use of the Services or their contents may violate local, state, federal, or international intellectual property laws.

All rights not expressly granted under these Terms are reserved by Velnovira and the applicable rights holders.

The Velnovira name, logos, product names, service names, designs, and slogans are trademarks or protected brand assets belonging to Velnovira, its affiliates, or its licensors and may not be used without prior written permission.

Shopify's trademarks, logos, product names, service names, and designs remain the property of Shopify. All other marks displayed through the Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to tools, software, applications, integrations, or other functionality provided by third parties.

Velnovira may not control, supervise, operate, test, or independently evaluate these third-party tools.

Access to optional third-party tools is provided on an “as is” and “as available” basis. We make no representation, endorsement, warranty, or condition regarding their suitability, security, availability, accuracy, reliability, or performance.

Velnovira will not be responsible for any loss, claim, liability, or damage arising from your decision to access or use an optional third-party tool.

Your use of such tools is voluntary and undertaken at your own discretion and risk. Before using any third-party tool, you should review and accept the applicable provider’s terms, policies, and conditions.

We may make additional features, resources, applications, or tools available through the Services in the future. Unless otherwise stated, those additions will be considered part of the Services and will be governed by these Terms.

SECTION 8 — EXTERNAL WEBSITES AND THIRD-PARTY CONTENT

The Services may contain hyperlinks, embedded features, materials, content, products, or services provided, maintained, or operated by third parties.

Velnovira is not obligated to investigate, verify, monitor, or evaluate the accuracy, legality, security, reliability, safety, or completeness of third-party websites or materials.

When you leave our Services to access an external website, platform, or third-party resource, you do so voluntarily and at your own risk.

We are not responsible or liable for any injury, loss, damage, or dispute related to:

  • Accessing third-party websites

  • Purchases completed through an external provider

  • Third-party products or services

  • External content or information

  • Resources made available outside Velnovira

Before entering into a transaction with a third party, you should carefully review that party’s policies, procedures, conditions, privacy practices, and applicable terms.

Questions, complaints, disputes, or claims involving third-party products or services must be addressed directly to the relevant third party.

SECTION 9 — VELNOVIRA’S RELATIONSHIP WITH SHOPIFY

Shopify provides the technology and infrastructure used to host and support the Velnovira online store.

However, every sale completed through our store is a transaction made directly between you and Velnovira. Shopify is not the seller of products offered through Velnovira.

By accessing or using the Services, you acknowledge that Shopify is not responsible for any aspect of a purchase made from Velnovira, including any injury, loss, defect, damage, complaint, or dispute related to a product or service.

To the maximum extent permitted by applicable law, you release Shopify and its affiliated entities from claims, liabilities, damages, and losses arising out of or related to transactions or purchases made from Velnovira.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through the Services is processed and handled in accordance with our Privacy Policy, which is available through the Privacy Policy section of our website.

Certain information may also be collected or processed in accordance with Shopify’s own privacy practices. By using the Services, you confirm that you have had an opportunity to review the applicable privacy policies.

Because Shopify hosts and supports the Services, Shopify may collect and process information relating to your access to, browsing of, and interaction with our online store. This processing allows Shopify to provide, secure, operate, maintain, and improve its platform and related services.

Information submitted through the Services may be transferred to Shopify, payment providers, service providers, or other business partners. These recipients may operate in countries or territories outside your place of residence.

Please review our Privacy Policy for further information about how Velnovira, Shopify, and other service providers or business partners may collect, transfer, store, process, and use personal information.

SECTION 11 — REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

When you submit, upload, publish, send, email, post, or otherwise provide us with reviews, suggestions, plans, proposals, comments, ideas, or other materials, those submissions are collectively referred to as “Feedback.”

By submitting Feedback, you grant Velnovira a perpetual, worldwide, transferable, sublicensable, non-exclusive, and royalty-free license to:

  • Use your Feedback

  • Copy or reproduce it

  • Modify or adapt it

  • Publish or distribute it

  • Display it publicly

  • Incorporate it into other content or materials

  • Use it for operational, promotional, advertising, or commercial purposes

This license allows us to use Feedback in any format or medium, including for operating, developing, reviewing, advertising, maintaining, evaluating, or improving the Services.

You represent and warrant that:

  1. You own the Feedback or have all permissions necessary to provide it.

  2. You have disclosed any compensation, gift, discount, incentive, or other benefit received in connection with the Feedback.

  3. Your Feedback complies with these Terms and all applicable laws.

Velnovira is not required to:

  • Treat Feedback as confidential

  • Provide compensation for Feedback

  • Publish, maintain, or retain Feedback

  • Reply to or acknowledge any submission

We may review, edit, reject, restrict, hide, or remove Feedback that we reasonably determine to be unlawful, abusive, threatening, defamatory, obscene, misleading, offensive, pornographic, or otherwise objectionable.

We may also remove Feedback or other content that infringes intellectual property rights or otherwise violates these Terms.

Your Feedback must not violate any third party’s copyright, trademark, privacy rights, publicity rights, contractual rights, personal rights, or other proprietary interests.

Feedback must not contain unlawful, malicious, abusive, defamatory, or obscene material. It must not contain malware, viruses, harmful code, or other content that could interfere with the Services or another website.

You may not use a false email address, impersonate another person or entity, or otherwise misrepresent the source or origin of a submission.

You remain solely responsible for all Feedback you provide and for its accuracy, truthfulness, and legality.

Velnovira assumes no responsibility or liability for Feedback provided by you or any other person.

SECTION 12 — CORRECTIONS, ERRORS, AND MISSING INFORMATION

Information made available through the Services may occasionally contain typographical errors, inaccurate information, incomplete details, or omissions.

Such errors or omissions may relate to:

  • Product descriptions

  • Product availability

  • Pricing

  • Promotions or discounts

  • Shipping charges

  • Estimated delivery or transit periods

  • Specifications or other store information

Velnovira may correct mistakes, revise inaccurate information, update missing details, or cancel an order affected by incorrect information at any time.

These actions may be taken without prior notice, including after an order has already been submitted.

SECTION 13 — UNACCEPTABLE AND PROHIBITED CONDUCT

You may access and use the Services only for lawful purposes.

You must not use the Services, either directly or indirectly:

  1. To engage in unlawful, fraudulent, malicious, deceptive, or harmful activity.

  2. To violate any local, state, provincial, federal, national, or international law, regulation, rule, or ordinance.

  3. To infringe Velnovira’s intellectual property rights or the rights of another person or entity.

  4. To harass, threaten, insult, abuse, harm, defame, intimidate, disparage, or unlawfully discriminate against an employee or any other person.

  5. To provide, publish, or transmit false, deceptive, fraudulent, or misleading information.

  6. To upload, send, download, receive, use, or reuse materials that do not comply with these Terms.

  7. To distribute unsolicited advertisements or promotional communications, including spam, chain letters, junk mail, or similar solicitations.

  8. To impersonate another person, organization, business, or entity.

  9. To engage in conduct that limits or interferes with another person’s lawful access to or use of the Services.

  10. To expose Velnovira, Shopify, another customer, or any third party to liability, security risks, loss, or harm.

You also agree not to:

  • Introduce viruses, malware, malicious scripts, or harmful computer code

  • Copy, reproduce, duplicate, resell, sell, or commercially exploit any portion of the Services

  • Collect, monitor, track, or misuse another person’s personal information

  • Engage in scraping, crawling, spidering, phishing, pharming, pretexting, or spamming

  • Attempt to bypass, disable, or interfere with security mechanisms

  • Disrupt or interfere with operation of the Services, associated websites, third-party websites, or the internet

Velnovira may restrict, suspend, disable, or terminate your account or access to the Services without advance notice if we reasonably determine that you have violated these Terms.

SECTION 14 — SUSPENSION AND TERMINATION

Velnovira may terminate this agreement or suspend, restrict, disable, or end your access to some or all of the Services at any time and without prior notice, to the extent allowed by applicable law.

Termination does not remove your obligation to pay any amounts that became due before or on the effective date of termination.

Provisions relating to intellectual property, Feedback, termination, warranty exclusions, limitations of liability, indemnification, severability, waiver, assignment, governing law, privacy, complete agreement, and any other terms that are intended by their nature to survive termination will remain effective after termination.

SECTION 15 — EXCLUSION OF WARRANTIES

Information provided through the Services is made available primarily for general informational purposes.

Velnovira does not represent or guarantee that such information will always be accurate, complete, current, reliable, suitable, or useful for any particular purpose.

Any decision to rely on information made available through the Services is made at your own risk. Velnovira disclaims responsibility for losses resulting from reliance on such information by you, another visitor, or any other person who receives it.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT WHERE VELNOVIRA EXPRESSLY PROVIDES OTHERWISE, THE SERVICES AND ALL PRODUCTS MADE AVAILABLE THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

VELNOVIRA DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, AND CONDITIONS, INCLUDING IMPLIED WARRANTIES OR CONDITIONS CONCERNING:

  • MERCHANTABILITY

  • MERCHANTABLE QUALITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • DURABILITY

  • TITLE

  • NON-INFRINGEMENT

WE DO NOT WARRANT THAT YOUR ACCESS TO OR USE OF THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR FREE FROM ERRORS.

Some jurisdictions restrict or prohibit the exclusion of certain implied warranties. Where such laws apply, some or all of the exclusions stated above may not apply to you.

SECTION 16 — LIMITS ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELNOVIRA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY:

  • INJURY

  • LOSS

  • CLAIM

  • DIRECT DAMAGE

  • INDIRECT DAMAGE

  • INCIDENTAL DAMAGE

  • SPECIAL DAMAGE

  • PUNITIVE DAMAGE

  • CONSEQUENTIAL DAMAGE

THIS LIMITATION ALSO APPLIES TO SHOPIFY, ITS AFFILIATES, AND THEIR RESPECTIVE REPRESENTATIVES AND SERVICE PROVIDERS.

EXCLUDED LOSSES MAY INCLUDE, WITHOUT LIMITATION:

  • LOST PROFITS

  • LOST REVENUE OR INCOME

  • LOST SAVINGS

  • LOSS OR CORRUPTION OF DATA

  • REPLACEMENT COSTS

  • OTHER SIMILAR ECONOMIC OR NON-ECONOMIC LOSSES

THIS LIMITATION APPLIES REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY.

IT INCLUDES CLAIMS ARISING FROM:

  1. YOUR ACCESS TO OR USE OF THE SERVICES.

  2. YOUR INABILITY TO ACCESS OR USE THE SERVICES.

  3. PRODUCTS PURCHASED THROUGH THE SERVICES.

  4. ERRORS, INACCURACIES, OR OMISSIONS IN WEBSITE CONTENT.

  5. CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

  6. ANY OTHER MATTER RELATING TO THE SERVICES OR A PURCHASE.

THESE LIMITATIONS APPLY EVEN IF VELNOVIRA HAS BEEN ADVISED THAT SUCH LOSS OR DAMAGE MAY OCCUR.

Where applicable law does not permit a particular exclusion or limitation of liability, Velnovira’s liability will be limited only to the maximum extent legally permitted.

SECTION 17 — INDEMNIFICATION OBLIGATIONS

You agree to indemnify, defend, and hold harmless Velnovira, Shopify, and their respective affiliates, partners, officers, directors, employees, representatives, agents, contractors, licensors, and service providers.

This obligation applies to third-party claims, liabilities, judgments, damages, losses, expenses, costs, and reasonable legal fees arising out of or relating to:

  1. Your breach of these Terms or any policy or document incorporated by reference.

  2. Your violation of any applicable law or regulation.

  3. Your infringement or violation of another party’s rights.

  4. Your access to or use of the Services.

Velnovira will notify you of any claim that may be subject to indemnification. A delay in providing notice will not release you from your obligations unless the delay materially harms your ability to defend against the claim.

At your expense, we may assume control of the defense and settlement of an indemnified claim, including the selection of legal counsel.

We will not agree to a settlement that imposes a direct non-financial obligation on you without your consent, which may not be unreasonably withheld.

You agree to reasonably cooperate in the defense of any indemnified claim, including by providing relevant records, information, or documentation.

SECTION 18 — SEVERABILITY

If a court or other competent authority determines that any provision of these Terms is unlawful, invalid, void, or unenforceable, that provision will remain enforceable to the greatest extent permitted by applicable law.

Any portion that cannot lawfully be enforced will be considered severed from the remaining provisions of these Terms.

The invalidity or unenforceability of one provision will not affect the legality, validity, or enforceability of the remaining provisions.

SECTION 19 — GOVERNING LAW AND DISPUTE PROCESS

These Terms of Service and any separate agreement through which Velnovira provides the Services will be governed by and interpreted in accordance with the laws of Hong Kong.

Before beginning formal legal proceedings, you and Velnovira agree to make a reasonable effort to resolve the dispute informally through our designated customer support channel:

support@Velnovira.com

The informal resolution period will continue for 30 days from the date the dispute is first submitted through the support channel.

Any formal dispute or claim must be pursued only on an individual basis.

Neither party may bring or participate in a dispute as part of a class action, consolidated proceeding, collective action, or representative claim.

Despite the provisions above, either party may:

  • Bring an eligible individual claim in small claims court

  • Seek temporary, preliminary, or permanent injunctive relief for the purpose of protecting intellectual property rights

SECTION 20 — WAIVER AND COMPLETE AGREEMENT

Any failure or delay by Velnovira to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with all policies, notices, guidelines, or operating rules published by Velnovira in connection with the Services, constitute the entire agreement between you and Velnovira concerning your access to and use of the Services.

They replace all earlier or contemporaneous agreements, communications, proposals, representations, discussions, and understandings, whether written or oral, relating to the same subject matter.

Any ambiguity or uncertainty in the interpretation of these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 21 — TRANSFER AND ASSIGNMENT

You may not assign, delegate, transfer, or otherwise dispose of these Terms or any right or obligation arising under them without Velnovira’s prior written approval.

Any attempted transfer or assignment made without the required consent will have no legal effect.

Velnovira may assign, delegate, or transfer these Terms, together with any of its rights or obligations under them, without obtaining your consent or providing advance notice.

SECTION 22 — SECTION TITLES

Section titles and headings are included solely for convenience, readability, and organizational purposes.

They do not alter, restrict, expand, or otherwise affect the meaning or interpretation of these Terms.

SECTION 23 — REVISIONS TO THESE TERMS

The most recent version of these Terms of Service may be reviewed on this page at any time.

Velnovira may amend, update, revise, or replace any part of these Terms by publishing an updated version through the website.

You are responsible for reviewing this page periodically so that you remain informed of any changes.

Where required by applicable law, we will provide notice of material changes. Such changes will take effect on the date identified in the applicable notice.

Your continued access to or use of the Services after revised Terms become effective constitutes your acceptance of the updated Terms.

SECTION 24 — CONTACT DETAILS

Questions concerning these Terms of Service may be sent to:

Email:
support@Velnovira.com

Legal Entity:
HongKong RuiYuan Trading Limited

Business Address:
FLAT/RM 1618B 16/F, PIONEER CENTRE, 750 NATHAN ROAD, MONG KOK, HONG KONG