Privacy Policy

Privacy Policy

Last Updated: February 9, 2026

Velnovira respects the privacy of every visitor and customer who uses our website. This Privacy Policy explains the types of personal information we may collect, how that information may be used, the measures we take to protect it, and the situations in which it may be disclosed to third parties.

By visiting our website, registering an account, contacting us, or placing an order, you acknowledge the data-handling practices described in this policy.

1. Personal Information We Collect

We collect certain information to operate our online store, process orders securely, provide customer support, and improve the overall shopping experience.

Information You Provide Directly

We may receive personal information when you:

  • Purchase a product

  • Create a customer account

  • Subscribe to our mailing list

  • Contact customer support

  • Submit information through forms available on our website

Depending on the activity, the information you provide may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order details

  • Payment-related information

Information Collected Automatically

When you visit or interact with our website, certain technical and usage information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system details

  • Pages viewed

  • Website interactions

  • Referral information

  • Cookie identifiers and similar tracking information

More information regarding cookies and related technologies is provided in Section 5.

2. How We Use Personal Information

The information we collect may be used for legitimate business and operational purposes, including the following:

Processing and Fulfilling Orders

We use customer information to authorize or process payments, prepare orders for shipment, arrange delivery, send order confirmations, and provide tracking or fulfillment updates.

Improving Our Services

Information may be analyzed to better understand customer preferences, improve website functionality, enhance product selections, and create a more relevant shopping experience.

Customer Communications

We may use your contact information to respond to questions, handle support requests, provide service notices, or communicate information relating to an order.

If you have chosen to receive marketing communications, we may also send information about new products, promotions, discounts, and other offers.

Fraud Prevention and Misuse

Personal and technical information may be used to identify suspicious activity, prevent unauthorized purchases, reduce fraud, protect our systems, and enforce applicable store policies.

3. Data Security and Protection Measures

Velnovira takes reasonable administrative, technical, and organizational measures to help protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

Secure Transmission

Sensitive payment information is transmitted using Secure Socket Layer technology and is encrypted by the applicable payment processor or payment gateway handling the transaction.

Restricted Access

Personal information is maintained within secured systems and may only be accessed by authorized individuals who require the information to perform their responsibilities. Such personnel are expected to maintain the confidentiality of customer information.

Payment Card Information

Velnovira does not retain complete credit card or debit card information on its own servers after a transaction has been completed. Payment information is handled by authorized payment service providers according to their own security procedures.

Although reasonable safeguards are used, no online transmission or electronic storage system can be guaranteed to be completely secure.

4. Disclosure to Third Parties

Velnovira does not sell, exchange, or provide personally identifiable information to unrelated third parties for their independent use.

However, information may be shared with carefully selected service providers that assist us in operating the website, processing transactions, fulfilling orders, providing customer support, analyzing performance, preventing fraud, or carrying out other business functions.

These providers may access information only to the extent necessary to perform services on our behalf and are expected to handle such information responsibly.

Advertising and Marketing Providers

Certain advertising, analytics, and marketing partners may use cookies, pixels, tags, or similar technologies on our website. These technologies may help measure advertising performance, understand customer activity, and display advertisements that may be more relevant to users.

These partners may collect information about browsing behavior across websites, applications, or devices over a period of time.

Our advertising and technology partners may include:

Information collected by these companies is handled according to their own privacy notices and business practices. Customers may review the links above, adjust browser preferences, or use available platform controls to manage personalized advertising.

5. Use of Cookies

Velnovira uses cookies and similar technologies.

Cookies are small data files stored on a computer, mobile device, or browser when a website is visited. They help websites recognize devices, remember certain preferences, support essential functions, and collect information about website usage.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for basic store functions, including account access, shopping-cart operation, security features, and checkout processing.

Performance and Analytics Cookies

These technologies help us understand how customers navigate the website, which pages they visit, and where improvements may be needed.

Advertising Cookies

Marketing cookies may be used by Velnovira or third-party partners, including Meta and AppLovin, to measure advertisements and display promotional content that may be relevant to a user’s interests.

For more information about cookies commonly used by Shopify, please review:

https://www.shopify.com/legal/cookies

Most browsers allow users to remove, reject, or limit cookies through their settings. Disabling certain cookies may affect website performance and may prevent some store features from functioning properly.

6. Links to External Websites

Our website may contain links to websites, applications, platforms, or services operated by third parties.

These external services operate independently from Velnovira and may follow different privacy practices. We do not control and are not responsible for the privacy policies, security measures, content, or activities of third-party websites.

Customers should review the privacy policy of any external service before submitting personal information.

7. California Online Privacy Protection Act

In accordance with the California Online Privacy Protection Act, Velnovira follows these practices:

  • Visitors may browse certain areas of our website without creating an account or identifying themselves.

  • A link to this Privacy Policy is displayed in an accessible location on our website.

  • Material updates to this Privacy Policy will be published on this page.

  • Customers may request corrections or updates to their personal information by contacting us or accessing their account, where applicable.

Do Not Track Requests

Where a supported browser-based Do Not Track setting is enabled, we honor the signal by refraining from using tracking, advertising, or cookie technologies as described in this policy, to the extent technically applicable.

8. Privacy of Children

Velnovira does not knowingly request or collect personal information from children under 13 years of age.

If a parent or legal guardian believes that a child has submitted personal information to us, they should contact Velnovira promptly. After receiving a valid request, we will take reasonable steps to identify and delete the information.

9. Fair Information Practices and Security Incidents

We recognize the importance of Fair Information Practice principles in protecting consumer privacy.

If a data security incident occurs that affects customer information, Velnovira intends to take the following actions:

  • Notify affected individuals by email within seven business days

  • Publish a notice on the website within seven business days

Any notification will be provided in accordance with applicable legal requirements and the information available regarding the incident.

10. Email Communications and CAN-SPAM Compliance

Email addresses may be collected to process orders, provide customer support, send transaction confirmations, and communicate shipping or account-related updates.

Customers who voluntarily subscribe to marketing communications may also receive promotional messages, product announcements, discounts, or special offers.

To comply with the CAN-SPAM Act, Velnovira follows these practices:

  • Email subject lines and sender information will not be intentionally misleading.

  • Promotional communications will be identified appropriately.

  • Marketing emails will include a method for unsubscribing.

  • Unsubscribe and opt-out requests will be processed as promptly as reasonably possible.

  • Customers may stop receiving promotional messages by using the unsubscribe instructions included at the bottom of the email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to purchases, accounts, refunds, security, or customer service.

11. Changes to This Privacy Policy

Velnovira may update or revise this Privacy Policy when necessary to reflect changes in business operations, website features, technology, legal requirements, or data-handling practices.

Updated terms will be published on this page. The date shown at the beginning of this policy indicates when the policy was most recently revised.

Continued use of the website after an updated Privacy Policy is published constitutes acknowledgment of the revised terms.

12. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or Velnovira’s handling of personal information may be submitted using the contact details below.

Email:
support@Velnovira.com

Company Name:
HongKong RuiYuan Trading Limited

Business Address:
FLAT/RM 1618B 16/F, PIONEER CENTRE, 750 NATHAN ROAD, MONG KOK, HONG KONG