Shipping Protection & Tipping Policy

At Velnovira, we aim to make the shopping experience as transparent, flexible, and convenient as possible. During checkout, customers may choose to add certain optional services to their order entirely according to personal preference.

1. Optional Add-On Services

Both Shipping Protection and Tipping are completely optional. Neither service is required, and these charges will only be added to your order if you actively choose to include them during checkout.

• Shipping Protection: Optional coverage intended to provide additional protection if a package is lost, damaged, or stolen while in transit.

• Tipping: A voluntary contribution that allows customers to show appreciation for our fulfillment and customer support teams.

Customers are not required to purchase either of these optional services.

2. Shipping Protection Coverage

Customers who select Shipping Protection may receive coverage for certain shipping-related issues that occur while an order is in transit.

For more information about eligible situations, coverage limitations, and exclusions, please review our full Shipping Protection policy here:

https://Velnovira.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or add a Tip during checkout and later decide that you no longer want the service, you may request a full refund of the applicable amount.

Refund requests for these optional charges may be submitted even after your order has already been shipped.

If Shipping Protection or a Tip was added accidentally during checkout, you may also contact us to request a full refund of those optional fees. No explanation is required.

4. Contacting Customer Support

If you would like to request a refund for Shipping Protection or a Tip, or if you have questions about either of these optional services, please contact us using the information available on our Contact Us page.

Email: support@Velnovira.com

Our customer support team will assist with your request and work to provide a simple and convenient resolution.